Privacy policy
This Privacy Policy explains how Synbetix Technologies (“Synbetix”, “we”, “us”) collects, uses, and protects information when you use our website and bet slip utility services (web, mobile, messaging, and related channels).
1. Who we are
Synbetix Technologies provides software that helps users decode, edit, and convert booking codes across licensed third-party sports betting operators. We are not a sportsbook and do not accept wagers or hold customer betting balances.
Contact: support@synbetix.com
2. Information we collect
Depending on how you use Synbetix, we may collect:
- Contact information — such as your name, email address, or phone number if you reach out to us.
- Account and messaging identifiers — such as Telegram user ID or similar platform IDs when you use our messaging interfaces.
- Booking and slip data — booking codes, share codes, selections, odds, and related slip content you submit for decoding, editing, or conversion.
- Technical data — IP address, device/browser type, timestamps, and basic usage logs needed to operate and secure the service.
- Support communications — messages you send to our support team.
3. How we use information
We use information to:
- Provide decode, edit, convert, and rebuild features you request.
- Operate, maintain, troubleshoot, and improve our products.
- Respond to support, partnership, and legal inquiries.
- Detect abuse, fraud, and security incidents.
- Comply with applicable law and enforce our Terms of Service.
We do not sell your personal data.
4. Legal basis (Nigeria)
We process personal data in accordance with applicable Nigerian data protection requirements, including the Nigeria Data Protection Act 2023 and related regulations, based on one or more of: your consent, performance of a contract, legitimate interests (such as securing our services), or compliance with legal obligations.
5. Sharing with third parties
We may share limited information with:
- Licensed bookmakers — when you ask us to decode or rebuild a slip on a specific operator, we interact with that operator’s systems as needed to fulfil your request.
- Infrastructure providers — hosting, email, analytics, and security vendors under appropriate contractual safeguards.
- Professional advisers and authorities — where required by law or to protect rights, safety, and compliance.
We do not share data for unrelated third-party marketing.
6. Retention
We retain information only as long as needed for the purposes above, including operational logs, support records, and slip history where you use persistent features. You may request deletion where applicable law allows.
7. Security
We use reasonable technical and organisational measures to protect information. No method of transmission or storage is completely secure; please avoid sending sensitive credentials through unsecured channels.
8. Your rights
Subject to applicable law, you may have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent where processing is consent-based.
- Object to or restrict certain processing.
- Lodge a complaint with the Nigeria Data Protection Commission (NDPC) or other competent authority.
To exercise these rights, contact support@synbetix.com.
9. Children and age restriction
Synbetix is for adults aged 18 and over only. We do not knowingly collect data from anyone under 18. If you believe a minor has used our service, contact us so we can take appropriate action.
10. International transfers
Our infrastructure or service providers may process data outside Nigeria. Where this occurs, we take steps required by applicable law to protect your information.
11. Changes
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use after changes means you accept the revised policy.
12. Contact
Synbetix Technologies
Email: support@synbetix.com
Phone / WhatsApp: +2348076640001